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Notice to Customers: Precautions & Policies During COVID-19

An automated call was sent out to all North Gualala Water Company customers on Thursday, March 19, 2020 around 5 pm with the following information.

“North Gualala Water Company is calling to inform its customers of some important precautions and policies put into place due to the COVID-19 virus situation.

  1. The office is closed to the public. Customers should call the office with inquiries or to schedule an in-person appointment with the staff.
  2. Water operators will continue working their regular hours: 8 am through 4:30 pm and weekends by a designated on-call operator.
  3. There are many payment methods available to water customers that do not require them to come to the office. These options are on the website, Facebook page, and posted on the front door. NGWC strongly encourages customers to make payments online or over the phone.
  4. Customers now have the option of scheduling payment pick-ups from their residence if they are unable or unwilling to use one of the existing payment options. Customers who wish to learn more or to schedule a payment pick up should call the office during working hours, 8:30 am to 4:30 pm Monday through Thursday. The office is closed Fridays.
  5. There will be no service turn offs for non-payment for the next sixty (60) days or until further notice. Customers are still responsible for paying their full bills each month.
  6. Customers are informed that there is no evidence that COVID-19 virus survives the disinfection process for drinking water. Californians can continue to use and drink water from their tap as usual.”

Tap Water is Safe from COVID-19 Virus

Did you know? Californians can continue to use their tap water for drinking and cooking as usual because the COVID-19 virus has not been shown to survive the disinfection/treatment process for drinking water.

Read more here: https://www.waterboards.ca.gov/publications_forms/publications/factsheets/docs/covid-19/covid19_drinking_water_factsheet_english.pdf

Our clean water is also perfect for washing your hands for 20 seconds straight in accordance with the Center for Disease Control and Prevention’s handwashing protocols:
https://www.cdc.gov/handwashing/when-how-handwashing.html

Payment Options During COVID-19 Situation

North Gualala Water Company has a variety of ways for customers to pay their bills remotely and at the office. Our office is open for customers Monday-Thursday from 8:30 am until 4:30 pm (closed Fridays).

As a drinking water utility, the health and safety of our customers is our #1 priority. If you are feeling ill or are concerned about being in public right now during this COVID-19 situation, please do not come into the office–instead utilize one of our many payment options that limits contact with our staff. If you’re healthy, come on in! We’ll wave hello, process your payment, and answer any questions you might have. Our delicious mints will be handed out one at a time to limit the number of people touching the packages. We know they’re the best part of coming to the office so just ask and we’ll give you one. 🙂

OFFICE PAYMENT OPTIONS
•Come inside the office during business hours to pay by cash, credit/debit card, check, or money order
•Drop your check or money order payment off in the blue box outside our door anytime with the payment coupon portion of your bill or write your account number on the memo line (payments are processed within 1 business day)

REMOTE PAYMENT OPTIONS
•Mail your check or money order with the payment coupon portion of your bill or write your account number on the memo line
•Call the office during business hours to pay by credit card over the phone (no service charge)
•Pay online by credit/debit card through our payment service (fee applies): https://ngualala.viewmybill.net/
•Pay by phone using your credit/debit card anytime by calling our payment service number at 1-855 483-5729 using ID code 9544511 and your account number
•Sign up for auto draft from your checking account or credit/debit card (no service charge): http://ngwco.com/wordpress/wp-content/uploads/2017/02/Auto-Form-revised-2017.pdf

You can always find our payment options on the left sidebar under ‘How to Pay‘.

Mandatory Conservation (11/14/2019)

River flows have fallen below the required minimum, putting the Mandatory Water Conservation Program back in effect. Read all about it here. Hopefully we will get some autumn rains soon!

Customers are reminded that restrictions on water use are in place, including irrigation methods and timing. For details, please refer to the above Mandatory Conservation page and to the customer handout from your November 2014 bill, which can be found here.

Please call the office if you have any questions. As always, thank you for conserving water!

Office Closure Due to Power Outage

The North Gualala Water Company office will remain closed on Tuesday, October 29, 2019 due to the power outage.

Water operators will be working and are always on call, 24/7 every day of the year.

Regular and late payments can be processed when we re-open the office.

If you have questions please call David at 925-337-5258.

Boil Water Notice Lifted for Sunset Drive and Areas North

North Gualala Water Company has been authorized by the State Water Resources Control Board Division of Drinking Water to end the precautionary boil water notice as of today, Monday, September 30, 2019. This boil water notice was put in place as a precaution as part of the protocol to protect the health and safety of water customers due to a water main line break and subsequent emergency repairs that occurred last week. The boil water notice has ended. Information on the boil water notice can be found here.

Affected customers were notified that the precautionary boil water notice has been lifted by automated phone calls. Only the affected customers were under the boil water notice. Customers in other zones will not be receiving phone calls because they were not under the boil water notice.

Boil Water Order for Sunset Drive and Areas North

Today, September 27, 2019 a water main line broke under the pavement on Sunset Drive and emergency repairs had to be done. Some customers received automated phone calls to alert them to interrupted water service. Due to the nature of the line breakage, the water operators were advised by the State Water Resource Control Board Division of Drinking Water to put affected customers under a boil water order as a precaution.

FAQs

Who is affected?

Customers from Sunset Drive north through the end of the water district (by Amerigas).

How were affected customers notified?

Automated phone calls were sent out to all affected customers with the following information. Customers who could not be reached by telephone were emailed or had notices posted on their houses.

The following is an important message from North Gualala Water Company.

You are receiving this message because your address is now under a boil water order under the direction of the State Water Resources Control Board Division of Drinking Water.

This boil water order is a precaution due to a water main line break and subsequent emergency repairs that occurred today, Friday, September 27, 2019. There is no evidence of contamination. This is a precautionary measure only.

You must boil water for one full minute before cooking or drinking. Or you can use bottled water. You will be notified when this precautionary measure is no longer in affect.

You must boil water for one full minute before cooking or drinking. Or you can use bottled water. You will be notified when this precautionary measure is no longer in affect.

What do I need to know?

BOIL WATER NOTICE

BOIL YOUR WATER BEFORE USING

Failure to follow this advisory could result in stomach or intestinal illness.

Due to the nature of today’s emergency water line repairs, the state Division of Drinking Water in conjunction with North Gualala Water Company are advising affected residents to use boiled tap water or bottled water for drinking and cooking purposes as a safety precaution.

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a boil, let it boil for one (1) minute, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking and food preparation until further notice.  Boiling kills bacteria and other organisms in the water.  This is the preferred method to assure that the water is safe to drink.

 Optional alternatives:

  • An alternative method of disinfection for residents that are not able to boil their water is to use fresh, unscented, liquid household bleach.  To do so, add 8 drops (or 1/8 teaspoon) of bleach per gallon of clear water or 16 drops (or 1/4 teaspoon) per gallon of cloudy water, mix thoroughly, and allow it to stand for 30 minutes before using.  A chlorine-like taste and odor will result from this disinfection procedure and is an indication that adequate disinfection has taken place.
  • Water disinfection tablets may also be used by following the manufacturer’s instructions.

North Gualala Water Company will inform you when tests show that water is safe to drink and you no longer need to boil your water. We anticipate resolving the problem within 4 days.

What is the potential risk?

We cannot quantify the risk, but it is expected to be very low. Health and safety of our customers is our top priority. Under direction of the State Water Resources Control Board’s Division of Drinking Water (one of the water company’s many governing bodies), the boil water notice was put into place to ensure that no one becomes ill if the water line had become compromised during the emergency repair.

When can I stop boiling my water?

Affected customers will be notified again when the boil water notice has been lifted. Bacteriological samples must be clear for 2 consecutive days before it can be lifted.

What water do I have to boil? 

Water for consumption should be boiled. That includes water for cooking, brushing teeth, and drinking.

What can I do instead of boiling my water?

Customers may opt to disinfect their tap water with bleach (see above for the method) or water disinfection tablets according to the manufacturer’s instructions. Bottled water may also be used.

I use a Brita water filter at home. Isn’t that good enough?

North Gualala Water Company does not certify or sell any type of water filtration system so it cannot offer advice or opinions about the efficacy of these types of filters. Refer to the manufacturer’s instructions for guidance.

What is the water company doing to make sure my water is safe to consume?

The water company operators immediately flushed the line after the repair was completed to remove any potential foreign debris and chlorine is used on all repair components to ensure a sanitary connection is established. Calls were made about the boil water order and notices were posted on houses of those who could not be reached by telephone. Additional bacteriological testing will be conducted as prescribed by the state, beyond the company’s regular on-going testing regime.

I want to talk to someone at the state about this. Who can I call?

The office of emergency services can be reached at 1-800-852-7550, 24 hours a day.

What can I do to help?

Follow the boil water guidance in your home. Please share this information with all the other people who drink this water in your immediate area, especially those who may not have received this notice directly (for example, vacation rentals in your neighborhood).

Mandatory Conservation (09/10/2018)

River flows have fallen below the required minimum, putting the Mandatory Water Conservation Program back in effect. Read all about it here.

Customers are reminded that restrictions on water use are in place, including irrigation methods and timing. For details, please refer to the above Mandatory Conservation page and to the customer handout from your November 2014 bill, which can be found here.

Please call the office if you have any questions. As always, thank you for conserving water!

Mandatory Conservation (02/22/2018)

NGWCo_Mandatory Conservation

River flows have fallen below the required minimum, putting the Mandatory Water Conservation Program back in effect. Read all about it here.

Customers are reminded that restrictions on water use are in place, including irrigation methods and timing. For details, please refer to the above Mandatory Conservation page and to the customer handout from your November 2014 bill, which can be found here.

Please call the office if you have any questions. As always, thank you for conserving water!

Boil Water Order for Some Zone 6 Customers Lifted

North Gualala Water Company has been authorized by the state Division of Drinking Water to end the precautionary boil water notice as of January 25, 2018. This boil water notice was put in place as a precaution as part of the protocol to protect the health and safety of water customers due to emergency water main line repairs that occurred earlier this week. More information can be found here.

Affected customers were notified that the precautionary boil water notice has been lifted by automated phone calls. Only the affected zone 6 customers were under the boil water notice. Customers in other zones will not be receiving phone calls because they were not under the boil water notice.