Even with the recent rains, river flows have fallen below the required minimum for this time of year, putting the Mandatory Water Conservation Program back in effect as of November 15, 2023. Read all about it here.

Customers are reminded that restrictions on water use are in place, including irrigation methods and timing. For details, please refer to the above Mandatory Conservation page and to the customer handout from your November 2014 bill, which can be found here.

Please call the office if you have any questions. As always, thank you for conserving water!

The North Fork of the Gualala River has increased consistently due to a series of storms that have hit our area over the last several weeks. River flows are now above the bypass requirement of 21 cubic feet per second (see here), which means that the district is back under Voluntary Water Conservation measures.

Customers were notified of the change by automated phone calls on February 27.

There is a lot more rain coming over the next 10 days. Stay safe everyone and avoid driving in dangerous weather conditions.

A reverse call just went out to the customers on the streets listed below.

Our source pumps have now been repaired and are fully operational.

The water emergency notification is now being lifted for customers living on the ridge at the following locations: Pacific Woods Drive, Friendly Avenue, Tickled Pink, Tiger Tail, Boca Chica, Old Stage Road, Seaside, Country Club Way, Ocean Ridge Drive, Ocean View Lane, Sub-station, Moonrise, Stargaze, Gualala Court.

Pacific Woods Drive, Friendly Avenue, Tickled Pink, Tiger Tail, Boca Chica, Old Stage Road, Seaside, Country Club Way, Ocean Ridge Drive, Ocean View Lane, Sub-station, Moonrise, Stargaze, Gualala Court.

Again, the emergency notification is now cancelled.

We are, however, still in state of Mandatory Conservation and encourage everybody to continue conserving water.

Should you have any questions, please call our office at 707-884-3579 during our business hours Monday to Thursday from 8:30AM to 4:30PM. Thank you.

Some customers in our system received the following message on their phones today. Below you will find a map with the affected streets marked with a purple line.

“This is an emergency notification from North Gualala Water Company. The recent storms have damaged some of our source pumps.  We urge customers to really minimize water usage in order not to drain our water supply until the issues with our source pumps are resolved.  Customers living on the ridge in the following locations are affected:

Pacific Woods Drive, Friendly Avenue, Tickled Pink, Tiger Tail, Boca Chica, Old Stage Road, Seaside, Country Club Way, Ocean Ridge Drive, Ocean View Lane, Sub-station, Moonrise, Stargaze, Gualala Court.

We will send out notifications as soon as updates are available. Should you have any questions, please call our office at 707-884-3579 during our business hours from Monday to Thursday from 8:30AM to 4:30PM.”

Two important messages for some North Gualala Water Company customers. You can find your account number on your water bill.

• For customers in pressure zone 3 in the Anchor Bay area (with a “3” in the second-to-last digit of their account number): The State Water Resources Control Board Division of Drinking Water, has determined that although pressure went low in Zone 3 service area, the main line pressure did not go below the required 5 psi so there is no need to issue a BOIL WATER ORDER to those affected customers.
• For customers in pressure zone 4 in the Sunset Drive area (with a “4” in the second-to-last digit of their account number): There was a service line break in your area that caused a temporary water service interruption.  We are expecting the water service to be back in a couple of hours.  Please BOIL your water prior to use.  The official notice can be found at this link. For more information about this boil water order, please visit the “Boil Water” page on our site at https://ngwco.com/boil-water-orders-what-to-do/ or call our office at 707-884-3579 during our normal business hours of Monday through Thursday from 8:30 AM to 4:30 PM. 

The North Gualala Water Company office has reopened. Customers must wear a mask in order to enter the office. Please call the office with questions at 707-884-3579.

River flows have fallen below the required minimum, putting the Mandatory Water Conservation Program back in effect. Read all about it here.

Customers are reminded that restrictions on water use are in place, including irrigation methods and timing. For details, please refer to the above Mandatory Conservation page and to the customer handout from your November 2014 bill, which can be found here.

Please call the office if you have any questions. As always, thank you for conserving water!

Our water company’s Mandatory Conservation Program river bypass level changed yesterday, June 1. From now through November 14, river flows greater than 4.25 cubic feet per second put us into Voluntary Water Conservation mode.

Customers will be notified of the change by automated phone call.

Keep up the good work with your conservation efforts!

An automated call was sent out to all North Gualala Water Company customers on Thursday, March 19, 2020 around 5 pm with the following information.

“North Gualala Water Company is calling to inform its customers of some important precautions and policies put into place due to the COVID-19 virus situation.

1. The office is closed to the public. Customers should call the office with inquiries or to schedule an in-person appointment with the staff.
2. Water operators will continue working their regular hours: 8 am through 4:30 pm and weekends by a designated on-call operator.
3. There are many payment methods available to water customers that do not require them to come to the office. These options are on the website, Facebook page, and posted on the front door. NGWC strongly encourages customers to make payments online or over the phone.
4. Customers now have the option of scheduling payment pick-ups from their residence if they are unable or unwilling to use one of the existing payment options. Customers who wish to learn more or to schedule a payment pick up should call the office during working hours, 8:30 am to 4:30 pm Monday through Thursday. The office is closed Fridays.
5. There will be no service turn offs for non-payment for the next sixty (60) days or until further notice. Customers are still responsible for paying their full bills each month.
6. Customers are informed that there is no evidence that COVID-19 virus survives the disinfection process for drinking water. Californians can continue to use and drink water from their tap as usual.”