Boil Water Order for Sunset Drive and Areas North

Today, September 27, 2019 a water main line broke under the pavement on Sunset Drive and emergency repairs had to be done. Some customers received automated phone calls to alert them to interrupted water service. Due to the nature of the line breakage, the water operators were advised by the State Water Resource Control Board Division of Drinking Water to put affected customers under a boil water order as a precaution.


Who is affected?

Customers from Sunset Drive north through the end of the water district (by Amerigas).

How were affected customers notified?

Automated phone calls were sent out to all affected customers with the following information. Customers who could not be reached by telephone were emailed or had notices posted on their houses.

The following is an important message from North Gualala Water Company.

You are receiving this message because your address is now under a boil water order under the direction of the State Water Resources Control Board Division of Drinking Water.

This boil water order is a precaution due to a water main line break and subsequent emergency repairs that occurred today, Friday, September 27, 2019. There is no evidence of contamination. This is a precautionary measure only.

You must boil water for one full minute before cooking or drinking. Or you can use bottled water. You will be notified when this precautionary measure is no longer in affect.

You must boil water for one full minute before cooking or drinking. Or you can use bottled water. You will be notified when this precautionary measure is no longer in affect.

What do I need to know?



Failure to follow this advisory could result in stomach or intestinal illness.

Due to the nature of today’s emergency water line repairs, the state Division of Drinking Water in conjunction with North Gualala Water Company are advising affected residents to use boiled tap water or bottled water for drinking and cooking purposes as a safety precaution.

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a boil, let it boil for one (1) minute, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking and food preparation until further notice.  Boiling kills bacteria and other organisms in the water.  This is the preferred method to assure that the water is safe to drink.

 Optional alternatives:

  • An alternative method of disinfection for residents that are not able to boil their water is to use fresh, unscented, liquid household bleach.  To do so, add 8 drops (or 1/8 teaspoon) of bleach per gallon of clear water or 16 drops (or 1/4 teaspoon) per gallon of cloudy water, mix thoroughly, and allow it to stand for 30 minutes before using.  A chlorine-like taste and odor will result from this disinfection procedure and is an indication that adequate disinfection has taken place.
  • Water disinfection tablets may also be used by following the manufacturer’s instructions.

North Gualala Water Company will inform you when tests show that water is safe to drink and you no longer need to boil your water. We anticipate resolving the problem within 4 days.

What is the potential risk?

We cannot quantify the risk, but it is expected to be very low. Health and safety of our customers is our top priority. Under direction of the State Water Resources Control Board’s Division of Drinking Water (one of the water company’s many governing bodies), the boil water notice was put into place to ensure that no one becomes ill if the water line had become compromised during the emergency repair.

When can I stop boiling my water?

Affected customers will be notified again when the boil water notice has been lifted. Bacteriological samples must be clear for 2 consecutive days before it can be lifted.

What water do I have to boil? 

Water for consumption should be boiled. That includes water for cooking, brushing teeth, and drinking.

What can I do instead of boiling my water?

Customers may opt to disinfect their tap water with bleach (see above for the method) or water disinfection tablets according to the manufacturer’s instructions. Bottled water may also be used.

I use a Brita water filter at home. Isn’t that good enough?

North Gualala Water Company does not certify or sell any type of water filtration system so it cannot offer advice or opinions about the efficacy of these types of filters. Refer to the manufacturer’s instructions for guidance.

What is the water company doing to make sure my water is safe to consume?

The water company operators immediately flushed the line after the repair was completed to remove any potential foreign debris and chlorine is used on all repair components to ensure a sanitary connection is established. Calls were made about the boil water order and notices were posted on houses of those who could not be reached by telephone. Additional bacteriological testing will be conducted as prescribed by the state, beyond the company’s regular on-going testing regime.

I want to talk to someone at the state about this. Who can I call?

The office of emergency services can be reached at 1-800-852-7550, 24 hours a day.

What can I do to help?

Follow the boil water guidance in your home. Please share this information with all the other people who drink this water in your immediate area, especially those who may not have received this notice directly (for example, vacation rentals in your neighborhood).